FAQ
Ordering
Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to track your orders and view your order history more easily.
Can I change or cancel my order?
Yes. Orders can be modified or canceled within 48 hours of purchase. Please contact us as soon as possible after placing your order.
Payment
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express, along with other secure payment options.
Will I be charged additional fees?
All prices are listed in USD. Depending on your bank or payment provider, additional exchange rates or international transaction fees may apply.
Shipping
Where do you ship from?
Orders are shipped from our international warehouses based on product availability and destination.
How long does shipping take?
- Processing Time: 1–3 business days
- Estimated Shipping Time: 12–15 business days
Please note that delivery times may vary during holidays or peak seasons.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
Delivery Issues
What if I entered the wrong shipping address?
Please contact us within 48 hours of placing your order. We will do our best to update the address before shipment.
What if my order is marked as delivered but I didn’t receive it?
We recommend checking with your local carrier, neighbors, or building management first. If you still cannot locate your package, contact us within 7 days of the delivery date.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date of delivery.
Who is responsible for return shipping costs?
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
What if my item arrives damaged or defective?
Please contact us within 7 days of delivery and include photos or video proof so we can assist you promptly.
How long do refunds take?
Approved refunds are processed within 5–10 business days back to your original payment method.
Security
Is my payment information secure?
Yes. All transactions are processed through secure encrypted payment gateways to ensure your information is protected.
Contact Us
Need additional help?
Email us at: service@rovinao.shop
Customer support response time: within 24 business hours